Terms of Service

1. Who we are and what these terms cover

1.1 Off-Shore.net is a service of Euro Commerce LLC, a company registered in Delaware, United States ("Off-Shore", "we", "us"). Our contact details are in section 19.

1.2 These terms apply to our company formation, banking preparation, consultation and ongoing support services (the "Services") and to your use of our website. Each engagement is described in a written proposal or order (the "Proposal"). If the Proposal and these terms conflict, the Proposal applies to the specific point it covers.

1.3 "You" means the person or company ordering the Services.

2. The Services and what they do not include

2.1 We coordinate company registration, prepare and organize documents, assist with applications to banks and payment institutions, and coordinate agreed annual administration, all as set out in the Proposal.

2.2 Euro Commerce LLC is not a law firm, an accounting firm, a tax adviser or a regulated financial institution. Unless the Proposal says otherwise, we do not provide legal opinions, tax advice, tax returns, audits, bookkeeping, investment advice or representation before authorities. Where such work is needed, we may refer you to an independent professional, and that professional is responsible for their own work.

2.3 Information on our website and in our consultations is general and based on the facts you give us. It does not replace professional advice on your own situation.

2.4 We may use local agents, registered agents, secretaries and other providers to deliver the Services. Their government and third-party charges are separate from our fees unless the Proposal says otherwise.

3. Fees and payment

3.1 Our fees are stated in the Proposal in the currency of our price list (USD, EUR or GBP). Prices on the website marked "from" are starting prices, and the Proposal confirms what is included.

3.2 The Proposal separates (a) our fees, (b) government, registry and agent charges, (c) bank and payment institution charges, and (d) work by independent professionals. Items (b) to (d) are charged at cost or as stated in the Proposal.

3.3 Fees are due in full in advance, and we start work once payment is received. We may pause or stop work if an invoice is unpaid. Fees exclude VAT and similar taxes, which are added where they apply.

3.4 Work outside the Proposal, such as additional jurisdictions, additional bank applications or changes in ownership during the process, is quoted separately before we start.

4. Your information and obligations

4.1 You must give us accurate, complete and current information, including about owners, directors, residence, tax residence, source of funds, business activity and the countries of your customers and suppliers. You must tell us promptly if any of it changes.

4.2 You will send the documents we request within 10 business days of accepting the Proposal and respond to follow-up requests from us, a registry or a bank within 5 business days. If you do not, we may pause the work. Documents that expire in the meantime, such as proof of address, must be replaced.

4.3 Documents may need certification, apostille or translation. Unless the Proposal says otherwise, these are at your cost.

4.4 Please do not send identity documents or financial records by ordinary email. We will agree a secure channel with you.

5. Identity checks, anti-money-laundering and sanctions

5.1 We and the institutions we work with must verify identity, ownership and the source of funds. We may refuse, suspend or end a Service, without liability, if you do not provide the information we need, if the information appears inaccurate, or if we reasonably consider that the Services could breach law, sanctions or the rules of a registry, bank or provider.

5.2 We may disclose information to authorities, registries, banks and providers where the law or the work requires it.

5.3 We do not provide Services to persons or entities subject to applicable sanctions, or for unlawful purposes.

6. Banks and financial institutions

6.1 We help you prepare and submit applications to banks, payment institutions and similar providers. Each institution makes its own decision, applies its own criteria and may change or withdraw a decision, including after an account is opened. We do not guarantee that any application or account will be approved, opened or maintained.

6.2 What happens after a refusal is set out in section 11.4.

7. Tax, residence and regulatory responsibility

7.1 Forming a company in another country does not by itself remove tax or reporting obligations where you live or where the company is managed. Tax residence, management and control, economic substance, controlled foreign company rules, information exchange and local reporting depend on your individual circumstances.

7.2 You are responsible for your own tax returns, tax payments and reporting, and for deciding whether a structure is suitable for you. We recommend that you take advice from a qualified professional in your country of residence before you set up a structure, and that you speak to us before you set one up on your own, because banks and registries often reject applications for structures that were not prepared with their requirements in mind.

7.3 We do not assist with, and will not facilitate, tax evasion.

8. Consultations and packages

8.1 Consultation. A paid consultation of EUR 100 is a service in its own right and is payable whether or not you later form a company. If you order company formation from us within 60 days of the consultation date, the amount paid is credited against our formation fee only. The credit does not reduce government, agent, bank or third-party charges or support services after formation. It applies once, to the first company formed by the same client through us, cannot be exchanged for cash, transferred to another person or combined with other discounts, and is not refundable if no company is formed. It does not apply to consultations about an existing company.

8.2 Annual consulting package. The package at EUR 300 for 12 months includes two scheduled calls of up to 45 minutes and up to six written questions, answered within two business days, or five for complex questions. Unused calls and questions do not carry over. The package covers structure review, effects of changes in ownership or management, preparation for bank and KYC requests, explanation of CRS and FATCA self-certification, review of annual obligations, and referral to a suitable professional. It does not include legal or tax opinions, tax returns, accounting, registry filings, representation before authorities, government or agent charges, or any guarantee that a bank will accept an application.

9. Third-party providers

9.1 Registered agents, secretaries, local providers, banks and registries are independent third parties. We are not responsible for their decisions, fees, delays or errors, but we will follow up reasonably on matters we are coordinating.

10. Annual renewals

10.1 Registered agent, address, secretary and similar services renew each year. We will send a renewal notice before the due date. A renewal takes place when you pay the renewal invoice.

10.2 If a renewal or a government charge is not paid on time, the agent may resign, the registry may add penalties or strike off the company, and the bank may restrict the account. We are not responsible for the consequences of a renewal you did not pay for or confirm.

11. Cancellation and refunds

11.1 You may cancel a Service in writing. Fees for work already done and all third-party charges already paid or committed are not refundable.

11.2 Company formation. We usually order the company on the day your payment arrives. If you cancel before we have ordered it, we refund everything you paid except EUR 100 for the consultation. Once the company has been ordered, our fee is not refundable, except as the law requires.

11.3 Banking preparation. Fees for banking preparation work already done are not refundable (section 11.1). A refusal by a bank is handled under section 11.4.

11.4 If a bank refuses an application. We review the application with you, correct what we can and assess other suitable institutions. We then apply to another suitable bank. We do not submit applications to several institutions at once without your agreement. A refusal does not by itself entitle you to a refund.

11.5 Annual support. Fees for a period already begun are not refundable. Cancellation takes effect at the end of that period.

11.6 Consultations and packages. Refunds as stated in section 8.

11.7 Nothing in this section limits rights you may have under mandatory consumer protection law.

12. Confidentiality and personal data

12.1 We keep the documents and information you give us confidential and use them only to deliver the Services, to meet legal obligations and to communicate with registries, banks and providers involved in your case. We do not license, sell or reuse your documents or data for other purposes.

12.2 We handle personal data as described in our Privacy Policy, which is available in your language on our website.

13. Intellectual property and use of the website

13.1 The website content, our trademarks and our documents are owned by Euro Commerce LLC or its licensors. You may use them for your own business purposes connected to the Services, but not copy, resell or republish them.

13.2 You must not use the website for unlawful purposes, to disrupt it, to gain unauthorized access, or to collect data about other users.

13.3 We may change or withdraw parts of the website at any time. Links to third-party sites are for convenience, and we are not responsible for their content.

14. Limitation of liability

14.1 We are liable for what we cause by failing to perform the Services as agreed, up to the fees you paid us for the Service concerned in the 12 months before the claim. We are not liable for indirect or consequential loss, loss of profit, decisions of banks, registries or authorities, errors in information you provided, or acts of independent third parties. Nothing limits liability that cannot be limited by law, including for fraud, intentional misconduct or death or personal injury.

15. Governing law and disputes

15.1 These terms are governed by the laws of the State of Delaware, USA, and disputes are resolved by the courts of Delaware. If you are a consumer, mandatory consumer protection rules of your country of residence and your right to bring a claim in your local courts are not affected.

16. Changes to these terms

16.1 We may update these terms. A new version applies to Services ordered after its effective date. For existing engagements, material changes apply only after we notify you by email or on the website, and your right to cancel under section 11 is not affected.

17. Communication and language

17.1 We communicate by email and, where agreed, by phone and video call. You consent to electronic communication and electronic signature where the law allows.

17.2 These terms are available in English, Serbian, Croatian and Romanian. If versions differ, the English version prevails, except where the law of your country requires otherwise.

18. General

18.1 These terms, together with the Proposal and the Privacy Policy, are the whole agreement between you and Off-Shore for the Services. They replace earlier terms for new orders.

18.2 If a provision is found unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver of it. You may not transfer your rights without our written consent.

18.3 Neither party is liable for delay caused by events outside its reasonable control, including action by authorities, banks or registries.

19. Contact

Euro Commerce LLC (Off-Shore.net)

8203 Bluestar Circle

Orlando, FL 32819

United States

Telephone +1 407 413 88 55

European representative office:

Nikole Pašića 24

21000 Novi Sad

Serbia

Telephone +381 63 584 358

Email: office@off-shore.net